Payroll and Software Support

CanPay offers technical support via email for registered users of eNETEmployer and eNETInbox. To help us serve you efficiently, please include the following information when you email our support team:

  • Your name, company and contact information.
  • Your CanPay product name.
  • A detailed description of the issue.

Email Support

Do you need to email us about a Payroll or HR solution or issue? Registered users of eNETEmployer can email support team at support@canpay.com. A CanPay support representative will respond to your question promptly, usually the same business day.

Online Sessions

In partnership with Citrix, an industry leader in remote access solutions, we also provide live online sessions for issues where email support may not be suitable. Remote access allows us to work with you as though our support staff are sitting at your computer.



Looking for a Payroll Solution in Canada?

CanPay provides Payroll and Human Resource software and online solutions for thousands of companies across Canada. If your business has a unique payroll or HR need or you are simply looking for an alternative to your current method, contact us today. We can offer you a customized solution that will suit your unique business requirements. Please call 1-800-665-5129 or send a request e-mail to: sales@canpay.com.

View online instructions and live video tutorials


Canadian Payroll Information by Province


Canadian Payroll News and HR Events

Canpay Payroll Solutions on Facebook   Canpay Payroll Solutions on Youtube   Canpay Payroll Solutions on Twitter   Canpay Payroll Solutions on LinkedIn   Canpay Payroll Solutions on Instagram