Payroll and HR Software Support

CanPay is proud to offer free technical support for registered users of our payroll solutions. Support methods include toll-free telephone, e-mail and live online sessions. To help us serve you efficiently, please have the following information available when you contact our support team:

  • Your name, company and contact information.
  • Your CanPay product name and version number.
  • Your current operating system.
  • A detailed description of the issue.

Toll-Free Phone Support

Do you need to speak with us about a Payroll or HR solution or issue? Registered users of eNETEmployer can call our support line Toll-Free at 1-800-665-5129 during regular business hours (see bottom of page). During peak times, you may be asked to leave your name and number and will receive a call back from a CanPay Support representative. Most calls are responded to the same business day.

E-mail

Sometimes the best way to describe your issue is in writing! If you prefer this method, please write us a thorough description and send it to support@canpay.com. A CanPay support representative will respond to your question promptly, usually the same business day.

Online Sessions

In partnership with Citrix, an industry leader in remote access solutions, we also provide live online sessions for support calls where phone and e-mail support may not be suitable. Remote access allows us to work with you as though our support staff are sitting at your computer.


Looking for a Payroll Solution in Canada?

CanPay provides Payroll and Human Resource software and online solutions for thousands of companies across Canada. If your business has a unique payroll or HR need or you are simply looking for an alternative to your current method, contact us today. We can offer you a customized solution that will suit your unique business requirements. Please call 1-800-665-5129 or send a request e-mail to: sales@canpay.com.

View online instructions and live video tutorials

Canadian Payroll Information by Province

Canadian Payroll News and HR Events

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